SUPPORT

Write to support@hollowmere.org. If something isn't working, attach a diagnostics report from the Mac: Settings → Help → Save a diagnostics report. It contains versions, settings without keys, paired phones and recent logs, and nothing from your conversations.

Common questions

My phone can't reach Hollow. Hollow has to be running on your Mac. Turn on Settings → Phones → Keep running in the background so it starts at login, and keep the Mac awake and online.

I'm not getting notifications. On the iPhone, open Hollow, go to Settings → Phones, check notifications are on and tap Send a test. Also check iOS Settings → Notifications → Hollow.

The agents stopped. The daily budget is probably spent: the column in the village square goes dark. Raise it from the petition, or wait for midnight.

An agent wants to run something outside its sandbox. That arrives as a petition. Approve it only if you understand the command. From a phone, approving needs Face ID.

I lost my phone. On the Mac, Settings → Phones, remove it. Its pairing stops working at once.